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Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via So Colissimo or Schenker-Joyau, with tracking and drop-off with signature. With So Colissimo shipment we will provide you with a link to track your package online.

 

Orders heavier than 9kg will only be sent by Schenker-Joyau.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

Orders are accepted by internet uniquely for France Metropolitan delivery. For orders to be delivered elsewhere in the European Union, please contact us by email,(customer.service@domainedelarencontre.com) to ensure that customs and fiscal requirements can be met.

 

For an indetermined period, we have decided to share the costs of transport with our public customers for orders of two or three cartons and to offer the transport free for orders of four or more cartons. We reserve the right to withdraw this offer at any time, but will respect any order already placed.